FAQ’s

The scheme benefits the lowest income households as well as supporting the wider group of households living in low efficiency homes.

Pension Credit
Guarantee Credit
Working Tax Credit
Child Tax Credit
Universal Credit
Housing Benefit
Income based Job Seekers Allowance
Income related Employment and Support Allowance (ESA)
Income Support

Ventilation helps your home rid itself of moisture, smoke, cooking odours, and indoor pollutants. Structural ventilation controls heat levels in the attic, moderates dampness in the crawlspace and basement, and keeps moisture out of uninsulated walls. It is also good to have an airflow that is uninterrupted, as anything blocking the air flow in your home can cause damage to both your home and your health. One of the reasons ventilation is so important is because it controls how much moisture is lingering in your home.

Without a ventilation system in place, you have no control of the air flow in a building.

Please visit https://www.gov.uk/find-energy-certificate to find an energy certificate for a property in England, Wales or Northern Ireland.

You can find your Council Tax band for a home in England or Wales by visiting https://www.gov.uk/council-tax-bands.

For homes in Scotland, please visit https://www.saa.gov.uk/.

You may still be eligible, but you must recieve the qualifying benefits, have a EPC rating of D or below and have permission from your landlord.

Yes, you must have the property owners permission to do work.

We have a network of trusted and fully accredited installers that will complete the work.

We offer Loft Insulation and Cavity Wall Insulation through this scheme.

Ventilation is often also required to prevent the risk of damp, improve air-flow and to ensure that the insulation complies with PAS2035 regulations.

Absolutely. Through the Able to Pay (ATP) route. You’ll pay for the work yourself, but it’s handled by qualified, trusted professionals and carried out under TrustMark standards, giving you quality you can rely on. You will also benefit from a transparent process: after a home assessment or survey, you'll receive a detailed quote that maps out all available options—whether fully self-funded or partially grant-supported—backed by a clear completion pack and guarantee, plus ongoing support from the team.

The government estimates potential savings of up to £310 annually for eligible households.

Yes, all completed work is backed by a detailed completion pack and a guarantee.

It refers to government-endorsed quality and safety standards for installations, ensuring professionalism and compliance.

Yes, if ECO or GBIS funding does not cover the full cost of the work, you’ll be responsible for the remaining balance. This amount will only be confirmed after we’ve carried out a home survey. Following that, you’ll receive a detailed, no-obligation quote so you can decide whether to go ahead.
We’re completely transparent from the start—there are no hidden costs, and we’ll clearly explain any contribution required (if any) before any work begins.